/* ============================================================
   Swiffle Tickets – CSS Utilisateur
   Police : DM Sans (Google Fonts chargée via JS si absent)
   Palette : neutrals + accent bleu Swiffle
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600&display=swap');

/* ── Variables ────────────────────────────────────────────── */
.swft-app {
    --swft-font:        'DM Sans', -apple-system, sans-serif;

    --swft-bg:          #f8f9fb;
    --swft-surface:     #ffffff;
    --swft-border:      #e2e6ed;
    --swft-border-r:    8px;

    --swft-text:        #1a1e2e;
    --swft-text-muted:  #6b7280;
    --swft-text-light:  #9ca3af;

    --swft-accent:      #2563eb;
    --swft-accent-h:    #1d4ed8;
    --swft-accent-light:#eff6ff;

    --swft-success:     #16a34a;
    --swft-warning:     #d97706;
    --swft-danger:      #dc2626;
    --swft-info:        #0284c7;

    --swft-shadow:      0 1px 4px rgba(0,0,0,.07), 0 4px 16px rgba(0,0,0,.05);
    --swft-radius:      10px;
    --swft-transition:  .18s ease;

    font-family: var(--swft-font);
    color: var(--swft-text);
    line-height: 1.55;
    background: var(--swft-bg);
    border-radius: var(--swft-radius);
    padding: 24px;
    max-width: 860px;
    margin: 0 auto;
    box-sizing: border-box;
}

.swft-app *, .swft-app *::before, .swft-app *::after { box-sizing: inherit; }

/* ── Toolbar ─────────────────────────────────────────────── */
.swft-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}
.swft-title {
    font-size: 1.25rem;
    font-weight: 600;
    margin: 0;
    color: var(--swft-text);
}

/* ── Filtres ─────────────────────────────────────────────── */
.swft-filters {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    margin-bottom: 16px;
}
.swft-filter {
    padding: 5px 12px;
    border-radius: 20px;
    border: 1.5px solid var(--swft-border);
    background: var(--swft-surface);
    color: var(--swft-text-muted);
    font-family: var(--swft-font);
    font-size: .8rem;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--swft-transition);
}
.swft-filter:hover { border-color: var(--swft-accent); color: var(--swft-accent); }
.swft-filter--active {
    background: var(--swft-accent);
    border-color: var(--swft-accent);
    color: #fff;
}

/* ── Boutons ─────────────────────────────────────────────── */
.swft-btn {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 8px 16px;
    border-radius: 7px;
    border: 1.5px solid transparent;
    font-family: var(--swft-font);
    font-size: .875rem;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--swft-transition);
    white-space: nowrap;
    text-decoration: none;
}
.swft-btn--primary {
    background: var(--swft-accent);
    color: #fff;
    border-color: var(--swft-accent);
}
.swft-btn--primary:hover { background: var(--swft-accent-h); border-color: var(--swft-accent-h); }
.swft-btn--outline {
    background: transparent;
    color: var(--swft-accent);
    border-color: var(--swft-accent);
}
.swft-btn--outline:hover { background: var(--swft-accent-light); }
.swft-btn--ghost {
    background: transparent;
    color: var(--swft-text-muted);
    border-color: var(--swft-border);
}
.swft-btn--ghost:hover { color: var(--swft-text); border-color: var(--swft-text-muted); }
.swft-btn--lg { padding: 10px 22px; font-size: .95rem; }
.swft-btn--sm { padding: 5px 10px; font-size: .8rem; }
.swft-btn--back { font-size: .85rem; }
.swft-btn:disabled { opacity: .5; cursor: not-allowed; }
.swft-btn .dashicons { font-size: 1em; width: auto; height: auto; }

/* ── Tableau ─────────────────────────────────────────────── */
.swft-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--swft-surface);
    border-radius: var(--swft-radius);
    overflow: hidden;
    box-shadow: var(--swft-shadow);
    font-size: .875rem;
}
.swft-table thead tr { background: #f1f4f9; }
.swft-table th {
    padding: 10px 14px;
    text-align: left;
    font-weight: 600;
    color: var(--swft-text-muted);
    font-size: .78rem;
    text-transform: uppercase;
    letter-spacing: .04em;
    border-bottom: 1.5px solid var(--swft-border);
}
.swft-table td {
    padding: 11px 14px;
    border-bottom: 1px solid var(--swft-border);
    vertical-align: middle;
}
.swft-table tbody tr:last-child td { border-bottom: none; }
.swft-table tbody tr:hover { background: #fafbfd; }
.swft-col-id { width: 55px; color: var(--swft-text-muted); font-size: .8rem; }
.swft-col-date { font-size: .8rem; color: var(--swft-text-muted); }
.swft-col-action { width: 70px; text-align: center; }

/* ── Badges statut ─────────────────────────────────────────── */
.swft-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 9px;
    border-radius: 20px;
    font-size: .75rem;
    font-weight: 600;
    white-space: nowrap;
}
.swft-badge--open            { background: #dcfce7; color: #15803d; }
.swft-badge--closed          { background: #f3f4f6; color: #6b7280; }
.swft-badge--waiting_user    { background: #fef3c7; color: #b45309; }
.swft-badge--waiting_support { background: #dbeafe; color: #1d4ed8; }
.swft-badge--user            { background: #f3f4f6; color: #374151; }
.swft-badge--support         { background: #eff6ff; color: #1d4ed8; }

/* ── Formulaires ─────────────────────────────────────────── */
.swft-form {
    background: var(--swft-surface);
    border-radius: var(--swft-radius);
    padding: 24px;
    box-shadow: var(--swft-shadow);
}
.swft-form__row { margin-bottom: 18px; }
.swft-form__row label {
    display: block;
    font-weight: 500;
    font-size: .875rem;
    margin-bottom: 6px;
    color: var(--swft-text);
}
.swft-form__row input[type="text"],
.swft-form__row input[type="email"],
.swft-form__row textarea {
    width: 100%;
    padding: 9px 12px;
    border: 1.5px solid var(--swft-border);
    border-radius: 7px;
    font-family: var(--swft-font);
    font-size: .9rem;
    color: var(--swft-text);
    transition: border-color var(--swft-transition);
    background: #fff;
}
.swft-form__row input:focus,
.swft-form__row textarea:focus {
    outline: none;
    border-color: var(--swft-accent);
    box-shadow: 0 0 0 3px rgba(37,99,235,.1);
}
.swft-form__row textarea { resize: vertical; min-height: 110px; }
.swft-form__row--half {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}
@media (max-width: 540px) { .swft-form__row--half { grid-template-columns: 1fr; } }
.swft-hint { font-size: .78rem; color: var(--swft-text-muted); font-weight: 400; margin-left: 4px; }
.swft-form__actions { padding-top: 8px; }

/* ── Zone de dépôt fichier ─────────────────────────────────── */
.swft-file-drop {
    position: relative;
    border: 2px dashed var(--swft-border);
    border-radius: 8px;
    padding: 20px;
    text-align: center;
    cursor: pointer;
    transition: all var(--swft-transition);
    background: #fafbfc;
}
.swft-file-drop:hover, .swft-file-drop.drag-over {
    border-color: var(--swft-accent);
    background: var(--swft-accent-light);
}
.swft-file-drop--sm { padding: 12px 16px; }
.swft-file-input {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
    width: 100%;
    height: 100%;
}
.swft-file-drop__label {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    color: var(--swft-text-muted);
    font-size: .875rem;
    pointer-events: none;
}
.swft-file-drop__label .dashicons { color: var(--swft-accent); font-size: 1.3em; }

/* ── Aperçu fichiers ────────────────────────────────────────── */
.swft-file-preview {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}
.swft-file-preview__item {
    position: relative;
    width: 68px;
    height: 68px;
    border-radius: 6px;
    overflow: hidden;
    border: 1.5px solid var(--swft-border);
    background: #f3f4f6;
}
.swft-file-preview__item img { width: 100%; height: 100%; object-fit: cover; }
.swft-file-preview__remove {
    position: absolute;
    top: 2px; right: 2px;
    background: rgba(0,0,0,.55);
    color: #fff;
    border: none;
    border-radius: 50%;
    width: 18px; height: 18px;
    font-size: 11px;
    line-height: 18px;
    text-align: center;
    cursor: pointer;
    padding: 0;
}
.swft-file-preview--sm .swft-file-preview__item { width: 52px; height: 52px; }

/* ── Messages (conversation) ──────────────────────────────── */
.swft-messages {
    display: flex;
    flex-direction: column;
    gap: 16px;
    margin-bottom: 24px;
}
.swft-message {
    display: flex;
    flex-direction: column;
    max-width: 78%;
    background: var(--swft-surface);
    border-radius: var(--swft-radius);
    padding: 14px 16px;
    box-shadow: var(--swft-shadow);
}
.swft-message--user { align-self: flex-end; background: var(--swft-accent-light); }
.swft-message--support { align-self: flex-start; }
.swft-message__header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 6px;
    font-size: .78rem;
}
.swft-message__author { font-weight: 600; color: var(--swft-text); }
.swft-message__date { color: var(--swft-text-muted); }
.swft-message__body { font-size: .9rem; white-space: pre-wrap; word-break: break-word; }
.swft-message__attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}
.swft-message__attachment {
    display: block;
    border-radius: 6px;
    overflow: hidden;
    border: 1.5px solid var(--swft-border);
    max-width: 200px;
}
.swft-message__attachment img { display: block; max-width: 200px; height: auto; }
.swft-message__attachment--file {
    padding: 6px 10px;
    background: #f3f4f6;
    font-size: .8rem;
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--swft-accent);
    text-decoration: none;
    max-width: 240px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* ── Zone de réponse ─────────────────────────────────────── */
.swft-reply-wrap {
    background: var(--swft-surface);
    border-radius: var(--swft-radius);
    padding: 20px;
    box-shadow: var(--swft-shadow);
    border-top: 3px solid var(--swft-accent);
}
.swft-reply-title {
    font-size: .95rem;
    font-weight: 600;
    margin: 0 0 14px;
}

/* ── Notices ─────────────────────────────────────────────── */
.swft-notice {
    padding: 10px 14px;
    border-radius: 7px;
    font-size: .875rem;
    margin-bottom: 14px;
    border-left: 3px solid;
}
.swft-notice--error   { background: #fef2f2; border-color: var(--swft-danger); color: #991b1b; }
.swft-notice--warning { background: #fffbeb; border-color: var(--swft-warning); color: #92400e; }
.swft-notice--info    { background: #eff6ff; border-color: var(--swft-info); color: #1e40af; }
.swft-notice--success { background: #f0fdf4; border-color: var(--swft-success); color: #14532d; }
.swft-inline { display: inline-block; margin-bottom: 0; }

/* ── Loader / spinner ────────────────────────────────────── */
.swft-loading {
    text-align: center;
    padding: 32px;
    color: var(--swft-text-muted);
    font-size: .9rem;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
}
.swft-spinner {
    display: inline-block;
    width: 18px; height: 18px;
    border: 2.5px solid var(--swft-border);
    border-top-color: var(--swft-accent);
    border-radius: 50%;
    animation: swft-spin .7s linear infinite;
}
@keyframes swft-spin { to { transform: rotate(360deg); } }

/* ── Empty state ─────────────────────────────────────────── */
.swft-empty {
    text-align: center;
    padding: 40px 20px;
    color: var(--swft-text-muted);
    font-size: .9rem;
}

/* ── Pagination ──────────────────────────────────────────── */
.swft-pagination {
    display: flex;
    gap: 6px;
    justify-content: center;
    margin-top: 18px;
    flex-wrap: wrap;
}
.swft-pagination__btn {
    padding: 5px 11px;
    border-radius: 5px;
    border: 1.5px solid var(--swft-border);
    background: var(--swft-surface);
    color: var(--swft-text-muted);
    font-family: var(--swft-font);
    font-size: .8rem;
    cursor: pointer;
    transition: all var(--swft-transition);
}
.swft-pagination__btn:hover { border-color: var(--swft-accent); color: var(--swft-accent); }
.swft-pagination__btn--active {
    background: var(--swft-accent);
    border-color: var(--swft-accent);
    color: #fff;
}